Business culture today is best described as lukewarm when it comes to feedback. Organizations talk about the importance of feedback, but the reality is that many haven’t built the trust and psychological safety required for feedback to work effectively. Data from Gallup shows that only a small percentage of employees feel their opinions truly count, while research highlighted by Harvard Business Review points to a growing gap between leaders’ intent and employees’ experience of feedback. Employees want more input but often feel anxious receiving it; leaders know they should give it but hesitate due to fear of defensiveness or risk. The result is a culture where feedback exists—but lacks clarity, consistency, and courage. Until organizations treat feedback not as a conversation, but as an operating system rooted in trust, it will continue to fall short of its potential.
Joan Hibdon is the founder of jdhInsights, LLC, where she coaches and develops leaders to become the best version of themselves. Through her writing, facilitation, and strategic coaching, Joan helps organizations build feedback-rich cultures that fuel sustainable growth.
Joan’s approach to coaching is tailored to meet the unique needs of the individuals she is working with. In doing so, she creates awareness, purpose, intent, and action resulting in success for the client. Joan’s insights and experience can heighten executive effectiveness, emotional intelligence, improvement in team dynamics, the ability to navigate through complex situations, accountability, and provide the map to achieve goal attainment. In her practice, she leverages a variety of assessments – both traditional and non-traditional — to co-design a comprehensive development plan with her clients that are focused on reaching and sustaining their goals.
She is a Certified Professional Co-Active Coach (CPCC), certified through the International Coaching Federation (ICF). Additionally, Joan holds certifications with The Leadership Circle and the Leadership Culture Survey, Emotional Intelligence (EQi 2.0) and (EIP3), iEQ9 Enneagram, The Prosci ADKAR Organizational Change Methodology, DiSC, Myers Briggs MBTI Personality Type Assessment, Thomas-Kilmann Conflict Mode Assessment, and is a Lominger Leadership Architect.
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