How Nurse-First Triage Is Changing Rural Health Outcomes

With the lack of health care options and even limited internet access in many rural areas, nurse-first triage is helping address social determinants of health in these communities. Every time a patient calls, they speak with a nurse and receive the right level of care when they need it, regardless of where they are located. While nurse triage was making an impact years before the pandemic, COVID-19 further demonstrated how this access point can improve care delivery. Cheryl Dalton-Norman just celebrated 40 years as a nurse and also serves as President of Conduit Health Partners, which she co-founded. Conduit works with health systems, health plans and employers to connect patients to much-needed care in more than 350 locations across 48 states. She is excited about the future and believes the next 2-5 years will bring even bigger changes in nursing and health care.

Links:
Conduit Health Partners site: https://www.conduithp.com/
Cheryl Dalton-Norman’s bio: https://www.conduithp.com/personnel/cheryl-dalton-norman
(links included in the copy above as well)

Cheryl’s bio:
Cheryl Dalton-Norman is the President and Co-founder of Conduit Health Partners, an outsource partner that offers customized health care solutions for health systems, health plans, employers and others to improve care and access for their patients and employees. With 40 years of experience serving in various nursing and leadership roles, Cheryl’s wide-ranging expertise was instrumental in the development of Conduit’s innovative solutions including Transfer Center, 24-7 Nurse Triage/Access, Virtual Care, Health Care Call Center Scheduling and Employer/HR services. Since founding Conduit in 2017, Cheryl has led the company through extraordinary growth, expanding its reach in services from caring for 22,000 people in 2017 to 1.7 million people in 2022. Cheryl received her Bachelor of Science in Nursing from the University of Tennessee, where she was inducted into Sigma Theta Tau National Nursing Honor Society.  She received her Master of Business Administration from St. Joseph College.

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